TAFU’S
Last updated 1 November 2026
These terms apply when you use this website or order from it. By placing an order, you agree to them and to our privacy policy. Your order is a contract with TAFU’S, Trident Padel Arena, G-13, Islamabad, operated by TAFU’S Hospitality Private Limited. Salik Labs runs the website for us. Orders placed through the foodpanda app are covered by foodpanda’s terms, not these.
You need to be 18 or over to make an account, or order with a parent or guardian. You sign in with a one-time code sent to your email, so keep access to that email secure. You are responsible for orders placed from your account, unless they were placed through fraud that was not your fault. You can delete your account at any time from the account page.
When you place an order you are asking us to prepare it. It is confirmed only once the restaurant accepts it, and until then it shows as waiting for confirmation. We may decline an order, for example if an item has run out, the restaurant is closed, or the address is outside our delivery area. If we do, we tell you, and refund anything you have already paid.
Scheduled pickup is for the same day and must be at least 30 minutes ahead. Online orders are limited to 20 of any one item. For larger orders, contact the restaurant.
Prices are in Pakistani rupees. The delivery fee and any minimum order are shown before you check out. The total shown when the restaurant confirms your order is what you pay. If an item is clearly mispriced, we will contact you before going ahead.
You can pay in cash at pickup or on delivery, or by online transfer to the rider. When card and wallet payments are added, they will be handled by a licensed payment provider on its own secure page, and this website will never see your card number. If cash-on-delivery orders are repeatedly refused or not collected, we may ask you to pay in advance next time.
You can cancel free of charge until the restaurant accepts your order. After that, the kitchen has started, so cancelling is at the restaurant’s discretion. Contact us as soon as you can.
We deliver within our delivery area, using our own riders or foodpanda’s riders. Delivery times are estimates, not promises. Please be reachable on the number you give. If the rider cannot reach you for 10 minutes at the address, the order counts as delivered and is charged.
We hold pickup orders for 30 minutes after they are ready. After that we cannot guarantee their quality or that they are still there.
If an item is missing, wrong, or not right, tell us within 24 hours with a photo. We will replace it, refund it, or give you credit on your next order. Refunds are paid by bank transfer, JazzCash or Easypaisa to an account you give us, within 7 business days. Card payments, once available, will be refunded to the card. None of this limits your rights under the Islamabad Consumers Protection Act 1995.
Tell us about allergies in the order. Our kitchen handles nuts, sesame, gluten, dairy and other allergens, so we cannot guarantee any dish is free of them. Menu photos show how dishes are served and may vary slightly.
Rewards belong to TAFU’S and cannot be used at other restaurants. Points are earned only on completed orders placed while signed in; guest orders earn nothing. You earn 1 point for every Rs 100 of a completed order. Tiers are based on lifetime points: Bronze from 0, Silver 500, Gold 1,500 and Platinum 3,500. Redeeming points creates a code that you show to the restaurant; it is not applied at checkout. Any welcome bonus is added after your first completed signed-in order. Points have no cash value, cannot be transferred, and are removed if an order is refunded. We give at least 4 weeks’ notice on the website before changing or ending the programme.
One promo code per order unless the offer says otherwise. Codes cannot be transferred or exchanged for cash, and each offer’s conditions, such as minimum order, dates and order type, are shown with it. If an order with a code is refunded, the discount is not refunded. We may cancel codes that are misused.
This website uses Google Maps features and content. Your use of Google Maps features and content is subject to the then-current versions of the Google Maps/Google Earth Additional Terms of Service and the Google Privacy Policy. The map on our location page is © OpenStreetMap contributors.
Please do not place fake orders, get around our bot check, use automated tools to order or copy the site, or abuse our riders or staff. We may suspend accounts that do.
If something goes wrong with the website or an order, our responsibility is limited to the value of that order. This does not limit our responsibility for unsafe food, our own negligence, or anything the law does not allow us to exclude.
Email tafu@tafusofficial.com or call +923402408777, or message us on WhatsApp. We acknowledge complaints within 24 hours and aim to resolve them within 7 days. You can also take a complaint to the consumer court in Islamabad.
These terms are governed by the laws of Pakistan, and the courts of Islamabad decide any dispute. This does not affect your rights as a consumer.
We may update these terms. Changes apply to orders placed after they are published, and the date at the top changes with them.
